Fewer repetitive tasks. Fewer errors. More time for what creates value.
You may already have an ERP, a CRM, Excel files and a few AI tools. Yet your teams still re-type the same data, search for documents and chase things up by hand. We start by observing how people really work. Technology comes afterwards.
These signs don't necessarily call for new software. First find their cause and put a figure on their impact.
Several hours a week per person on repetitive operations.
From one system to a spreadsheet, from one department to another.
Everything slows down when they're away.
Corrections, cascading approvals, reminders.
Nobody knows what a process really costs or how long it takes.
The team went back to Excel.
Your answers stay in your browser. If you wish, you can then send them to us to prepare the conversation.
You decide after the audit and after the pilot. You are never committed beyond the step you approved.
Conversation with the decision-maker or business owner. Deliverable: needs summary and recommended next step.
Interviews, task observation, time measurement, flow mapping, tool inventory. Deliverable: diagnosis and As-Is map.
Organisation, existing tools, automation, integration, AI: costs and benefits compared. Deliverable: roadmap and budget per module.
Test on a specific process, with human supervision and exception handling. Deliverable: measured results, roll-out decision.
Gradual roll-out, training, documentation, follow-up. Deliverable: optimised process and performance review.
Indicative durations for scoping, not contractual commitments. They depend on the number of processes, the systems and access to data.
An optimised process doesn't necessarily employ fewer people: it handles more volume, makes fewer errors and frees up useful time.
Based on 46 working weeks. ROI = (annual value − investment − recurring cost) ÷ (investment + recurring cost). Freed hours are valued at full cost: this is not a guaranteed cash saving, and the result assumes the time is actually reused. Real targets are set after the audit.
The questions we will ask, what you will receive, what to prepare and how success will be judged.
| Topic | Questions | What we look for |
|---|---|---|
| Stakes | Which process costs you the most? Why now? What happens if nothing changes? | The real urgency |
| Organisation | Who carries it out, approves, supervises? How many departments? | The chain of people |
| Volume | How many operations per week? With what peaks? | The size of the gain |
| Time and costs | Time per operation? Number and cost of errors? | The baseline |
| Tools | Which software? APIs or exports? Who administers them? | Technical feasibility |
| Constraints | Sensitive data? Security, GDPR, continuity? | The limits to respect |
| Decision | Who decides? Budget planned? Previous attempts? | The decision cycle |
| Success | In 6 months, how will you know it worked? | Your own criteria |
| Deliverable | What it is for | Step |
|---|---|---|
| Discovery summary | Formalise the problem, goals and contacts | 1 |
| As-Is map | See how things really work today | 2 |
| Diagnosis report | Time losses, malfunctions, causes | 2 |
| To-Be map | The target way of working | 3 |
| Prioritisation matrix | Actions ranked by value, cost, effort, risk | 3 |
| Business case and plan | Estimated ROI, steps, budget per module, schedule | 3 |
| Pilot report | Results compared with the baseline | 4 |
| Documentation, training, review | Team autonomy, gains measured at 3 or 6 months | 5 |
Small interventions don't need every deliverable: the exact list is set out in the proposal.
| Topic | Client | East2i | Specialists chosen by East2i |
|---|---|---|---|
| Decisions | Decides | Recommends | — |
| Access to people and data | Provides | Ensures confidentiality | — |
| Audit and plan | Contributes | Delivers | Occasional expertise |
| Integration, automation | Approves | Leads | Deliver depending on the module |
| Training and handover | Takes part | Organises and runs | Technical support |
| Indicator | Before / after measure |
|---|---|
| Processing time | Average duration of an operation |
| Error rate | Share of operations needing correction |
| Productivity | Volume handled per person or per hour |
| Double entry | Re-keying removed |
| Service quality | Deadlines met, customer and user feedback |
| Adoption | Share of users applying the new process |
| Financial performance | Gains achieved against project costs |
| Autonomy | The team's ability to run the process without East2i |
Figures are set with you after the audit. We don't promise an arbitrary "+30% productivity".
Industrial supplies distributor, 45 employees, 1,200 business customers, a 6-person sales administration team.
350 orders a week arrive by e-mail, PDF or phone and are re-keyed by hand into the ERP: 9 minutes each, more than 52 hours a week. 4% contain an error. The order book is only visible the next day.
Discovery, 4-day audit, then 3 modules priced separately: M1 standard order form (no software), M2 order extraction and ERP integration with human validation, M3 real-time tracking. 5-week pilot on 150 customers.
| Indicator | Before | Target at 6 months |
|---|---|---|
| Time per order | 9 min | 3 min |
| Data-entry hours / week | 52 h | 18 h |
| Orders with an error | 4% | Under 1% |
| Order book visibility | Next day | Real time |
Fictitious company based on a common B2B distribution issue. Illustrative figures, not actual results.
Discovery is free. The audit is a fixed fee announced before starting, separate from what follows.
Qualification call, first read, recommended next step.
Free, no commitmentTargeted audit, process maps, identified gains, plan priced by module.
€2,500 to €6,000 excl. VAT depending on scopePilot, integration, automation, change management, training, measurement.
Quoted module by moduleTechnology should simplify work. Not complicate it.
We don't sell you a technology before we understand your problem.
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